SAMSUNG GALAXY S9 PLUS TROUBLESHOOTING


SAMSUNG GALAXY S9 PLUS TROUBLESHOOTING


The Samsung Galaxy S9 Plus is the big brother of the company’s flagship this year which sports a 6.2-inch display with pretty much identical specs. People who opt for bigger and/or wider smartphones may take advantage of what this device offers. And while it’s one of the best smartphones in the market today, as the owner, you may still be able to encounter problems from time to time and that’s the reason why we have pages like this. It’s a troubleshooting page that may contain the most commonly reported issues with the phone and their solutions.
This page is divided into sections and to make it easier for you to find what you’re looking for, we’ve listed down the sections below. So, just click on any of the links below to jump to a specific section and take time browsing its contents as we may already have published an article that may be helpful for you.
If none of our articles can fix your problem and you badly need our assistance, you can always contact us by completing our Android issues questionnaire. Don’t worry, it’s a free service so you don’t have to worry about anything. However, we ask you to provide us with the information we need so that we know where to start or how to fix your problem.
Contents [hide]
Key Features
Specifications
Problems / Solutions
 Power Issues
 Operating System Issues
 Apps Issues
 Internet Issues
 Calling Issues
 Texting Issues
 Camera Issues
 Sound Issues
 Memory Issues
 Screen Issues
Key Features
Android 8.0 (Oreo)
6.2 inches, 97.6 cm2 (~83.8% screen-to-body ratio)
Qualcomm MSM8998 Snapdragon 845
Expandable Memory
Bixby Vision
12MP Rear-Facing Camera
8MP Front-Facing Camera
Water & Dust Resistance
Fingerprint Scanner
Iris Security Scanner
Fast battery charging
3500 mAh battery
Samsung Smart Switch
Bluetooth 5.0

Specifications


Display
Super AMOLED capacitive touchscreen, 16M colors
6.2 inches Display
1440 x 2960 pixels, 18.5:9 ratio (~531 ppi density)
Corning Gorilla Glass 5 protection
3D Touch (home button only)
Always-on display


Firmware and Processor 
Android 8.0 (Oreo)
Exynos 9810 Octa – EMEA
Octa-core (4×2.9 GHz & 4×1.9 GHz Cortex-A55) – EMEA
Qualcomm MSM8998 Snapdragon 845 – USA & China
Octa-core Kryo 385 (4×2.8 GHz Cortex-A75 & 4×1.8 GHz Cortex-A55) – USA & China
Mali-G72 MP18 – EMEA
Adreno 630 – USA & China


Camera
Dual 12MP Rear-Facing Camera
12 MP (f/1.6, 26mm, 1/2.55″, 1.4 µm, Dual Pixel PDAF) + 12MP (f/2.4, 52mm, 1/3.6″, 1 µm, AF), OIS, phase detection autofocus, 2x optical zoom, LED flash
can record videos at 2160p@30fps, 1080p@60fps, HDR, dual-video rec.
8MP Front-Facing Camera
f/1.6, autofocus, 1440p, dual video call, Auto HDR


Battery Life
Non-removable Li-Ion 3500 mAh battery


Memory
64GB ROM, 4GB RAM
128GB ROM, 6GB RAM
microSD, up to 256 GB (uses SIM 2 slot) – dual SIM model only


Connectivity
Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
Bluetooth v5.0, A2DP, LE, aptX
comes with A-GPS, GLONASS, BDS, GALILEO
FM radio for US & Canadian variants only
USB v3.1, Type-C 1.0 reversible connector


Audio
comes with a loudspeaker
3.5mm jack
Active noise cancellation with dedicated mic


Build
Dimensions: 157.7 x 73.8 x 8.5 mm (6.21 x 2.91 x 0.33 in)
Corning Gorilla Glass 5 back panel
Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
Samsung Pay (Visa, MasterCard certified)
IP68 certified – dust/water proof over 1.5 meter and 30 minutes
Problems / Solutions
 Power Issues
How to fix Samsung Galaxy S9 Plus that keeps showing “moisture detected” error
How to fix Samsung Galaxy S9 Plus that got stuck in infinite boot loop
How to fix Samsung Galaxy S9 Plus that won’t turn on
How to fix Samsung Galaxy S9 Plus that won’t charge
 Operating System Issues
How to fix Samsung Galaxy S9 Plus that keeps rebooting on its own
How to fix Samsung Galaxy S9 Plus that’s running so slow
How to fix Samsung Galaxy S9 Plus that keeps freezing and lagging
 Apps Issues
How to fix Facebook that keeps crashing on Samsung Galaxy S9 Plus
How to fix Samsung Galaxy S9 Plus with Twitter that keeps crashing
 Internet Issues
How to fix Samsung Galaxy S9 Plus that can’t connect to WiFi
 Calling Issues
How to fix Samsung Galaxy S9 Plus that can’t make / receive phone calls
 Texting Issues
How to fix Samsung Galaxy S9 Plus that can’t send / receive text messages
 Camera Issues
How to fix Samsung Galaxy S9 Plus with “Unfortunately, Camera has stopped” error
How to fix Camera that keeps crashing on Samsung Galaxy S9 Plus
 Sound Issues
How to fix Samsung Galaxy S9 Plus that has no audio or sound
 Memory Issues
How to fix Samsung Galaxy S9 Plus that can’t read from the SD card
 Screen Issues
How to fix Samsung Galaxy S9 Plus with screen flickering issue



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